Politique d’expédition

Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping with NEON Canopy.

We are committed to getting your order to you as quickly and safely as possible. Please review the following shipping information before placing your order.

Processing Time

Orders are typically processed within 2–5 business days after payment is received. Processing times may be longer during holidays, product launches, sales, or other periods of high order volume.

Preorder items may have different processing times, which will be noted on the product page.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, selected shipping method, and the size and weight of your order.

Delivery Estimates

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times begin after your order has been processed and shipped. These estimates are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

International Shipping

We currently ship to select international destinations where available through our shipping partners.

Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

NEON Canopy is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We cannot guarantee changes can be made once an order has entered processing.

Lost, Stolen, or Delayed Packages

After a package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

NEON Canopy is not responsible for packages that are lost, stolen, delayed, or damaged during transit. If your package is lost or significantly delayed, we recommend contacting the shipping carrier first. We will gladly assist you in filing a claim when possible.

Split Shipments

If your order contains multiple items, they may arrive in separate packages depending on product availability or fulfillment location. You will not be charged additional shipping for split shipments.