Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with Neon Canopy. We're committed to getting your order to you as quickly and safely as possible. Please review the information below to understand how we process and ship orders.

Order Processing

All orders are processed within 2–5 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and major holidays.

During new product launches, promotions, or holiday seasons, processing times may be slightly longer. If significant delays occur, we will notify you using the email address provided with your order.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–4 business days

Canada

Standard International Shipping: 7–14 business days

International Orders

Delivery times vary by destination and typically range from 10–30 business days.

Please note that international delivery estimates are not guaranteed and may vary depending on customs processing and local postal services.

Shipping Rates

Shipping costs are calculated during checkout based on:

Shipping destination
Package weight and dimensions
Shipping method selected

From time to time, Neon Canopy may offer free shipping promotions. Any qualifying minimum purchase requirements will be displayed on our website.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Tracking updates may take 24–48 hours to appear after your package has been scanned by the shipping carrier.

International Duties & Taxes

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These fees are determined by your local customs authority and are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Neon Canopy is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, contact us immediately at help@neoncanopy.com. We'll do our best to update your order before it ships, but changes cannot be guaranteed once processing has begun.

Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Customs inspections
Carrier delays
Natural disasters
High shipping volumes
Other unforeseen events

If your package appears to be lost or has not arrived within a reasonable timeframe, please contact us so we can assist you in working with the shipping carrier.