Returns

Returns & Refund Policy

Effective Date: August 3, 2026

At Neon Canopy, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unworn, unwashed, and unused.
Have all original tags attached.
Be returned in their original packaging whenever possible.
Be free of stains, odors, pet hair, or damage.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items marked as non-returnable at the time of purchase
Undergarments or swimwear without the original hygienic liner (if applicable)

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at help@neoncanopy.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We'll review your request and work to resolve the issue as quickly as possible.

Exchanges

We currently accept exchanges for eligible items based on available inventory.

If your preferred size or color is unavailable, we may issue a refund or store credit instead.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Neon Canopy is not responsible for returns lost in transit.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact us immediately at help@neoncanopy.com. While we'll do our best to accommodate your request, cancellations cannot be guaranteed once an order has entered processing or has shipped.

Refused Deliveries

Orders refused by the recipient or returned due to an incorrect or incomplete shipping address may be subject to return shipping fees and any applicable restocking charges.